Returns & Refunds

Simple, transparent, customer-first policies for every product.

Quick Answer

Starter Kits: 30-day money-back guarantee. Full refund or free return.
Kombucha Subscriptions: Skip your next shipment at no charge instead of returning (perishable product).
One-Time Kombucha Orders: Contact us within 7 days if there's an issue with your order.

Starter Kit Returns

Eligibility

• Must be returned within 30 days of purchase
• Kit must be in usable condition (glass jar, SCOBY, cloth cover, guides)
• Opened/used kits are still eligible for refund

How to Return

1. Email us — hello@kickasskombucha.co.za with your order number, reason for return, and confirmation
2. Get a return label — We'll send you a prepaid return label (unless you prefer a refund without return)
3. Ship it back — Send it to the address on the label
4. Get refunded — Your money will be refunded within 5-7 business days of receipt

Alternative: If you'd prefer not to ship the kit back, email us to discuss. We may accept a refund without return in certain cases.

Kombucha Subscriptions: Addressing Issues

If You Receive Damaged Kombucha

1. Contact us immediately — hello@kickasskombucha.co.za with photos, order number, and date received
2. We'll replace it — Send a replacement shipment at no charge, or skip your next shipment credit (your choice)
3. No return necessary — Kombucha is perishable; we won't ask you to ship it back

If the Flavour Isn't Right

Not happy with your flavour selection?

• Next month, change your mix — Log in and update flavour preferences before shipment
• Or skip — Skip the next shipment and come back when you know what you want
• Or cancel — Cancel your subscription anytime, no fees

If You Have Any Other Issue

Email hello@kickasskombucha.co.za with details. We'll work with you to make it right.

One-Time Kombucha Orders

Damaged Shipment?

1. Contact us within 7 days — email hello@kickasskombucha.co.za with photos
2. We'll replace it — Ship a replacement at no charge
3. Or refund — We can refund your order instead

Defective Product?

1. Contact us within 7 days of receiving it
2. Describe the issue — We'll ask about taste, smell, carbonation, anything unusual
3. We'll resolve it — Replacement shipment or refund, your choice

Change of Mind?

One-time orders are non-refundable if there's nothing wrong with the product. However, if you'd like to try a subscription instead, contact us to discuss options.

Shipping Damage

We ship kombucha in insulated, protective packaging to prevent damage. If your shipment arrives damaged despite this:

• Contact us immediately with photos
• We'll replace it at no charge
• No return necessary — We don't ask you to ship back damaged kombucha

Have Questions?

Email: hello@kickasskombucha.co.za

Phone: 067-406-6694

Monday-Sunday, 8am-7pm