OUR PROMISE
30-Day Satisfaction Guarantee
We stand behind every product we make. If you're not completely satisfied, we'll make it right.
Starter Kit Guarantee
Full 30-Day Money-Back Guarantee
Purchase a Kombucha Starter Kit and try it risk-free for 30 days. If you're not satisfied with your brewing experience, your results, or any aspect of the kit, you have two options:
- 1.
Full Refund
We'll refund your full purchase price, no questions asked
- 2.
Free Return & Refund
We'll arrange a prepaid return label, and refund your money once we receive it
How it works:
- • Contact us at hello@kickasskombucha.co.za within 30 days of purchase
- • Let us know you'd like to return the kit
- • If you'd prefer a refund without return, we may accept that (email to confirm)
- • Refunds are processed within 5-7 business days
What's covered: The 2L glass fermentation jar, live heirloom SCOBY, starter liquid, breathable cloth cover + band, and guides & brewing instructions.
Subscriptions: Love It or Skip It
Skip Your Next Shipment, No Charge
Not satisfied with your kombucha? You don't have to keep paying. Instead of a traditional return (kombucha is perishable and once shipped, can't be restocked), we offer the Skip option:
Not happy with this batch? Skip your next scheduled shipment at no charge
Want to pause? Pause your subscription for 1-3 months, anytime
Ready to cancel? Cancel anytime with no cancellation fees or penalties
How it works:
- • Log into your account dashboard anytime
- • Click "Pause," "Skip," or "Cancel"
- • Changes take effect before your next shipment
- • No phone calls, no paperwork required
What this means: You're never locked in. One bad batch doesn't cost you money. Try our kombucha risk-free for your first month. If you change your mind, just pause and come back later.
Why We Can Make These Promises
We're confident in our product because:
- ✓
We control quality — Every batch is fermented 7-14 days by Marina in Mtunzini
- ✓
We use real ingredients — Organic tea, cane sugar, live cultures. No shortcuts.
- ✓
We ship fresh — Kombucha arrives cold and chilled, at peak freshness
- ✓
We stand behind it — We've built our reputation on keeping people happy
If something's wrong — fermentation issue, off flavour, packaging damage, whatever — we want to know and we want to fix it.
Questions?
Email: hello@kickasskombucha.co.za
Phone: 067-406-6694
Monday-Sunday, 8am-7pm