Privacy Policy
Your data is safe with us. Transparent, secure, and compliant with South African law.
Last Updated: March 11, 2026
What We Collect
Information You Provide
- • Account: Name, email, phone number, shipping address
- • Subscriptions: Flavour preferences, delivery frequency, order history
- • Payment: Processed securely by PayFast (we don't store full card numbers)
- • Communication: Emails you send us, feedback, customer service inquiries
Information We Collect Automatically
- • Website usage: IP address, browser type, pages visited, time on page
- • Cookies: To remember login, preferences, and analytics
- • Device info: Mobile, desktop, or tablet
How We Use Your Information
- Processing Orders — To fulfill subscriptions, send confirmations, handle refunds
- Managing Your Account — Log in, track orders, pause/skip/cancel subscriptions
- Communication — Transactional emails (required), marketing (only if you opt in)
- Improving Service — Analyzing usage patterns, identifying issues, testing features
- Legal Compliance — Meeting South African tax and legal requirements
Who We Share Your Data With
We do NOT sell or rent your personal data.
We only share information with trusted service providers who help us operate:
- • PayFast — Payment processing (PCI-DSS compliant)
- • Shipping partners — Your delivery address only
- • Email service — For newsletters (only with your consent)
- • Google Analytics — Anonymized usage data
Your Data Rights
You have the right to:
- Access — Request a copy of your personal data
- Correct — Ask us to fix incorrect information
- Delete — Request we delete your data (some legal holds may apply)
- Opt-Out — Unsubscribe from marketing emails anytime
- Portability — Request your data in a standard format
To exercise these rights, email hello@kickasskombucha.co.za with "Data Request: [Your Request Type]". We'll respond within 30 days.
How We Protect Your Data
- ✓ SSL Encryption — All data encrypted in transit (HTTPS)
- ✓ Secure Payment Processing — PayFast handles payments with PCI-DSS compliance
- ✓ Limited Access — Only team members who need to know can access your data
- ✓ Password Hashing — We use industry-standard password encryption
- ✓ Regular Security Audits — We review our systems regularly
How Long We Keep Your Data
- Account Data — As long as your account is active; deleted 12 months after closure
- Order History — Kept for 3 years (South African tax requirement)
- Email Communications — Kept for 1 year; you can request deletion anytime
- Analytics — Anonymized and deleted after 12 months
Cookies & Tracking
We use cookies to remember you and improve your experience. We do NOT use tracking pixels, retargeting cookies, or behavioral profiling.
You can disable cookies in your browser settings, but some site features may not work properly.
Legal Compliance
This Privacy Policy complies with South African law, including:
- • POPIA (Protection of Personal Information Act, 2013)
- • Consumer Protection Act, 2008
- • ECT Act (Electronic Communications and Transactions Act, 2002)
Questions About Your Privacy?
Email: hello@kickasskombucha.co.za
Phone: 067-406-6694
Monday-Sunday, 8am-7pm
For formal data requests, please include "Data Request: [Type]" in your subject line. We'll respond within 30 days.